What Is Retail Property Management and Why Does It Matter?

Retail property management involves overseeing commercial property leased to retail businesses.

This covers property types including:

  • Shopping centres
  • Retail Strips
  • Standalone Storefronts
  • Cafes and Restaurants
  • Mixed-use Developments

Professional retail property managers serve as intermediaries between building owners and tenants. They handle day-to-day operations, maintenance, finances, leasing, and tenant relations on the owner’s behalf.

With retail properties being more hands-on than residential, retail property management is crucial for optimising asset performance. It also reduces risks for owners while for tenants, it’s about creating a beneficial environment to conduct business.


Types of Retail Properties in Perth

Retail property management includes several different property types, each with its unique set of challenges and opportunities. In Perth’s market, these property types often include:

  • Standalone Storefronts and Mixed-Use Developments: Retail properties that demand attention to lease agreements, tenant relations, and upkeep of infrastructure.
  • Shopping Centres and Retail Strips: Shops often require a keen eye for foot traffic analysis, tenant mix, and property maintenance.

The variety of Perth commercial property types makes it important for property managers to tailor their service to suit the requirements of each category.


Key Responsibilities of a Retail Property Manager

Retail property managers have a diverse set of responsibilities and services including:

Lease Administration

  • Negotiating favourable lease terms for owners and enforcing terms related to rent, uses, and other factors.
  • Preparing detailed lease agreements compliant with regulations.
  • Managing lease renewals, terminations, transfers, and disputes.

Tenant Relations

  • Acting as the main connection between property owners and tenants.
  • Addressing maintenance requests, complaints, and any tenant issues.
  • Prioritising tenant retention and maintaining positive relationships.
  • Enforcing lease policies equitably among all tenants.

Maintenance & Repairs

  • Performing inspections and preventative maintenance.
  • Coordinating and supervising all repairs and maintenance projects.
  • Ensuring properties meet safety and accessibility standards.
  • Overseeing maintenance staff including cleaners, landscapers, technicians.

Financial Management

  • Billing and collecting rent and other tenant charges.
  • Enforcing collections from troublesome tenants.
  • Coordinating property rates, utilities, and other bills.
  • Managing vacancies and acquiring tenants.

Marketing & Leasing

  • Promoting vacancies and attracting quality tenants best suited for each property.
  • Negotiating lease terms and facilitating signings and move-ins.

Regulatory Compliance

  • Adhering to laws and regulations including accessibility, zoning, health, and safety.
  • Ensuring properties meet building and environmental standards.
  • Fulfilling legal reporting and disclosure requirements.

Record Keeping & Reporting

  • Maintaining detailed records on leases, maintenance, and inspections.
  • Providing regular reports to owners on financials, occupancy, and tenant matters.
  • Issuing notices and reminders to tenants.


Navigating Perth’s Evolving Retail Property Landscape

Perth’s dynamic commercial property market presents its own set of challenges for retail property management. Skilled retail property managers understand the local landscape and adapt their service offering to address issues including:

  • Repositioning properties through redevelopment or renovation to act on market shifts and attract new, relevant tenants.
  • Leveraging pop-up opportunities, short-term leases, and other creative solutions to temporarily fill stop gaps or difficult-to-lease vacancies.
  • Using data to identify emerging high-demand retail hotspots and to optimise tenant mix where relevant.
  • Identifying growth opportunities with mixed-use properties and staying up to date with local regulations and compliance issues.
  • Having a clear understanding and knowledge of Perth’s retail landscape.


Choosing the Right Retail Property Management Partner

When selecting a retail property management firm, expertise and experience should be top priorities. Key factors to consider include:

  • Specialised skills, systems, and tools tailored specifically toward retail properties.
  • Extensive relationships amongst Perth’s commercial property industry including brokers, developers, and contractors.
  • In-depth knowledge of the local retail environment with a network of potential tenants.
  • Tech-based processes like online owner portals and digital payments.
  • A culture and client track record centred on customer service and tenant satisfaction.
  • Competitive and clear fee structures for all applicable services.
  • Responsiveness to maintenance needs and any other time-sensitive issues.


Count on Retail Property Management Experts at Vast

As a leading firm based in Perth, Vast Commercial Property brings deep expertise in retail property management. Our commercial property management services address the needs of local retail property owners and adapt to evolving consumer patterns and market conditions.

Vast keeps on top of Perth’s latest retail trends and builds strong tenant relationships through continued service excellence. Aimed at maximising your asset’s potential, our capabilities include:

  • Retail-focused leasing services to secure ideal tenants.
  • Streamlined processes ensuring on-time and clear communications.
  • Proven marketing programs tailored for each asset and vacancy.
  • Solid contractor relationships for efficient maintenance and repairs.

Get in touch today to learn how Vast’s retail property management services can maximise your asset. Our team are ready to discuss your needs and deliver an effective approach.